How many people can stay in the apartment?

The apartment accommodates up to 6 people in 80 square metres. The master bedroom has a double bed (180 x 200 cm). The children's room has a bunk bed (top 90 x 200 cm, bottom 140 x 200 cm) and a pull-out bed (90 x 200 cm).

Yes, dogs and cats are expressly welcome. Food bowls are provided. There is no additional charge.

How far is it to Lucerne?

The apartment is located in Dierikon, about 10 minutes by car from Lucerne train station. By bus, it takes around 20 minutes.

Yes, a private garage parking space with covered access to the apartment is included in the price. A charging station for electric vehicles is available.

What is in the kitchen?

The kitchen is fully equipped with a ceramic hob, oven, microwave, dishwasher, fridge and Nespresso machine. Basics such as salt, pepper, oil, pasta and rice are provided. Fresh fruit, bread, milk and eggs are ready on arrival. Children's tableware and a high chair are also available.

Is there equipment for babies and toddlers?

Yes, a high chair, travel cot, buggy, children's tableware and night light are available. Nappies or other supplies can be arranged before arrival on request.

What is the minimum stay?

The minimum stay is 3 nights in high season and 2 nights in low season.

What is included in the price?

Final cleaning, pets, garage parking with EV charging station, bed linen, towels and kitchen basics are included. The only addition is the accommodation tax of CHF 1.10 per person per night.

Can I book directly or only through Airbnb?

Both options are available. You can book directly through our website or through Airbnb. Direct bookings are not subject to the Airbnb service fee.

What is the cancellation policy?

For cancellations up to 7 days before arrival, we refund 50 percent of the total amount minus a CHF 75 processing fee. From 7 days before arrival, no refund is possible. The full terms can be found on the cancellation policy page.

Terms and Conditions | Family Holidays Lucerne

Legal entity and contact

hü.io Nadine Jambor
Chlihirsele 18
6036 Dierikon

UID: CHE-399.748.072
E-Mail: familie@jambor.pro

Scope

These terms and conditions govern direct bookings of the holiday apartment. Swiss law applies. Place of jurisdiction: Dierikon, Canton of Lucerne.

Prices, currency, accommodation tax

All prices are quoted in Swiss francs (CHF). The accommodation tax levied by the Canton of Lucerne (currently CHF 1.10 per person per night) is charged separately.

Booking and contract

Booking confirmation is sent by email. The contract becomes binding upon receipt of the payment due (see section Payment). If the deposit is not received within 3 banking days, the reservation may be cancelled without replacement.

Payment

50 % deposit due immediately
50 % balance due 14 days before arrival.

Both payments by bank transfer (prepayment). Payment by credit card or TWINT is currently not available. Without timely receipt of payment there is no entitlement to accommodation.

Cancellations, no-shows, rebookings

The separate cancellation policy applies.

Check-in and check-out

Check-in from 1:00 pm, check-out by 1:00 pm. Self check-in via PIN code. No physical keys are issued. The PIN must be kept confidential and not shared with third parties.

Occupancy and minimum age

Maximum occupancy: 2 adults and 4 children (with pet) or 4 adults (with pet). The person making the booking must be of legal age and is liable for all fellow travellers.

Pets

Pets, in particular dogs and cats, are permitted. Animals must be kept in a manner that causes no damage or disturbance. Sofas and beds are off limits for animals. Animals must not be left to roam freely in the garden as the property is not fully fenced.

Smoking, parties, quiet hours

Smoking inside the apartment is prohibited. Parties or events are not permitted. Quiet hours apply from 10:00 pm to 7:00 am. A flat fee of CHF 250 for additional cleaning will be charged in the event of a violation. Further claims for damages are reserved.

Cleaning, linen, interim cleaning

Final cleaning is included in the price, provided the apartment is left in a reasonable condition on departure. Bed linen and towels are included. Additional linen changes or interim cleaning are available on request at extra cost.

Utilities

Electricity, heating, water and Wi-Fi are included in the price.

Care and damages

The apartment must be treated with care. Any damage or defects must be reported immediately. The tenant is liable for damage caused by themselves, fellow travellers or pets.

House rules

The house rules form part of the contract. By booking, the house rules are accepted.

Liability of the landlord

The landlord is liable only in cases of intent or gross negligence. No liability is accepted for valuables and personal property of guests.

Right of access

The landlord may enter the apartment in emergencies, to avert danger or, after prior notice, for maintenance or inspections.

Force majeure

If the landlord must cancel due to force majeure, a full refund of payments made will be issued. If guests are unable to travel for reasons of their own, no refund is due. Goodwill arrangements following reletting are possible (see cancellation policy).

Registration form and identification

The legally required registration data is collected in advance. The registration form must be signed in person on site. Without compliant registration there is no entitlement to accommodation.

Photography and video recordings

Photos and videos of the house, interior, surroundings and persons of the landlord’s family or neighbourhood are prohibited without prior written consent. This applies to both private and public purposes.

Data protection

The separate privacy policy applies.

Final provisions

The invalidity of individual clauses does not affect the validity of the contract. Amendments and additions must be made in text form.